Refund & Return Policy

At Hersh&co, we stand behind the quality and craftsmanship of our cymbals. To ensure your complete satisfaction, we offer a comprehensive refund policy:

• 14-Day Satisfaction Guarantee: You have 14 days from the date of receipt to return your cymbal if it doesn't meet your expectations, for any reason. Please contact us within this grace period to initiate the return process. The customer is responsible for return postage and any applicable charges such as import taxes.

• Cymbal Inspection: All returned cymbals will undergo an inspection for signs of misuse or damage. Refunds will be issued based on the condition of the cymbal upon return.

• 12-Month Manufacturing Flaw Guarantee: Our cymbals are covered by a 12-month guarantee against any manufacturing defects. If you encounter an issue, please reach out to us to discuss the damage and explore options for refund, repair, or credit towards your next purchase.

• Exclusions: Damage from abuse, mishandling, or misuse, such as being dropped or played with excessive force, will not be covered. For cymbals outside the warranty period, we are open to discussing reduced-price repair options.

Our policy is designed to offer peace of mind while ensuring the integrity of our craftsmanship.

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For any concerns or questions regarding this policy, please feel free to contact us. Our team is dedicated to assisting you throughout the process.